Privacy Policy

Effective Date: 11/12/24

Introduction Hopefull is a mental wellness app that provides users with curated video content from mental health professionals. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the Hopefull app. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Collection Hopefull is designed to respect and prioritize your privacy. We collect minimal personal information and only collect data as necessary to improve user experience and app functionality and effectiveness.

2. Types of Data Collected:

Usage Data: We may collect anonymous information about how the app is used to improve our services. This data may include information such as device type, Apple TV settings, app interaction times, and feature usage patterns.

Device Data: To optimize compatibility, we may collect general device information such as model type and OS version.

3. Use of Data

Improvement of Services: The anonymous data we collect is used to enhance the user experience, improve video content recommendations, and monitor app performance.

Technical Support: If you encounter any issues, our technical team may use usage data to diagnose and resolve app functionality problems.

4. No Therapeutic or Medical Advice

The content provided within the Hopefull app is for informational and educational purposes only and is not intended as a substitute for professional mental health treatment, therapy, or counseling. Videos and advice shared by mental health professionals within the app should not be considered therapeutic or medical advice.

5. Data Sharing

Hopefull does not sell, trade, or otherwise transfer to outside parties any user data. We do not share information with third parties unless required to comply with legal obligations or to protect the rights, property, or safety of Hopefull, our users, or others.

6. Data Security

We prioritize the security of user data and employ reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, use, or disclosure. However, no electronic transmission or storage method is 100% secure, so we cannot guarantee absolute security.

7. Third-Party Links and Content

Hopefull may occasionally link to external websites or include content from third-party sources. We are not responsible for the privacy practices of these third-party services. Please review the privacy policies of any external sites before engaging with them.

8. Children’s Privacy

Hopefull is not directed to individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 13. If we discover that we have inadvertently collected such data, we will delete it promptly.

9. Changes to This Privacy Policy

Hopefull reserves the right to update or change this Privacy Policy at any time. If we make material changes, we will notify users by updating the "Effective Date" at the top of this policy. We encourage users to periodically review this page to stay informed about our privacy practices.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us at @support@hopefullapp.com.

By using the Hopefull app, you agree to this Privacy Policy and consent to our collection, storage, and use of data as described. Your privacy is important to us, and we are committed to protecting it as you engage with Hopefull for your mental wellness journey.